Landmarks jostle for position in the London skyline, but in the north-west of the city, one structure controls the skyline. Best seen in the evening, when it flashes above the city, the Wembley Arch marks the location of the famous Wembley Stadium. The stadium is home to the FA Cup Final, England national side online games as well as performances and holds 34 bars, 8 restaurants, 98 kitchens and 688 food and drink service points.
Delaware North is the sole operator for all hospitality and food services at Wembley Stadium, supplying the catering and hospitality services in all premium, club and basic areas. On event days, the company uses over 3,000 partners and handles 7 restaurants, 160 boxes and over 100 general admission booths.
Bhaven Pandya is health, safety and centers manager for Delaware North at Wembley Stadium. He speaks to Roz Sanderson, SHP, about how he moved from finance to health and wellness, how centers fit into his function, and how event days differ to typical working days. Find out more here at private catering Melbourne.
What part does facilities play in your role at Wembley?
It’s a huge part. I manage and preserve all the equipment consisting of fridges, freezers, cookers, ovens, Co2 lines, keg rooms that we use. I make certain all the equipment is working prepared for the events. Wembley hosts loads of different occasions; along with football matches, we hold NFL’s, rugby, concerts and any internal occasions for conferences, exhibits and business occasions.
As part of my function I need to deal with any maintenance problems, ensuring that the stands and dining establishments are maintained and safe to use at occasions and I also handle a cleaning specialist.
How did you begin your career in health and safety?
I came from a finance background but always had a keen interest in health and safety because of the range of the work, the health and wellness law, danger assessing, accident investigation were all elements of the job that I was interested in. I got expert suggestions on exactly what I had to do to get into health and wellness, I self-funded my NEBOSH basic certificate and got my very first task as health and wellness assistant for The City of London Corporation.
While operating in health and safety in my previous functions, facilities was another department that I needed to liaise with on a daily basis whether it was to do with structure maintenance, professional management, catering, equipment damage and so on. It was during then that I started to take an interest in centers.
When I’m handling any facilities problems the greatest issue is expense and the impact it might have on the company. We have back to back occasions and if any equipment is not working I have to think about whether there’s another solution if it can’t be repaired on time.
Then it comes to health and safety and whether it is a critical scenario and will impact the safety of our personnel. It’s discovering the ideal balance, deciding and most notably coming up with innovative solutions.
Just how much crossover is there in between health and wellness and the centers management at Delaware North?
A lot! The large size of Wembley provides numerous difficulties, whether it’s health and wellness or facilities and naturally there is crossover. We have numerous new short-lived staff working in our food booths who are unknown with the design, equipment, working near keg rooms, so they require a health and safety induction; or there may be a scenario where the fridge is leaking causing a slip danger so I will call my contractors in to get the leakage fixed and in the meantime have to ensure the surface area is cleared to avoid any incidents.
How are the various dangers handled?
We have a variety of terrific teams working here and for me communication is the key, I have to understand any safety or centers problems as quickly as possible so they can be solved.
I talk to several people from all levels from directors, heads of departments, cleaners, chefs, porters, logistics staff the list goes on. I have to interact health and safety in a manner they understand so when I’m providing a health and wellness upgrade to a director I have to be really comprehensive but if, for example, I’m speaking to the logistics group I need to simplify health and wellness so they can understand. I have to customize the recommendations to make sure it fits the target audience.
Exactly what is a typical day like for you?
Good question! A normal day will consist of having a look at my specialists on site, threat assessing, examining my cleaning professionals, audit reports, mishap investigation, equipment maintenance, training, safety inductions, meetings, meetings and more meetings!
On occasion days I have a fantastic team of auditors who walk around the arena to perform audits. They report back to me with any safety or facilities concerns, which I then report back to the heads of departments for them to action. If there is an urgent concern, then I’ll resolve that directly away.
I also have a group of specialists on site who handle any Co2 activations and I work very closely with them so we can react to any alarms that are activated. I likewise liaise with occasion control who advise me on any safety important issues that I have to deal with such as Co2 activations, emergency alarm and severe events. This sometimes can be hard to get to as obtaining from one side of the arena to the other can be difficult, specifically surviving the crowds at busy times.
On occasion days you will stroll for miles and miles so comfy shoes is a must! I much choose occasion days as you put on t know what going to take place so it’s definitely interesting!
What’s the very best perk about your job?
Seeing matches and concerts I’ve seen ACDC, England vs France, and NFL matches however I typically only handle to capture it for 2 minutes or two!